Primary use-cases: Resource and cost optimization, driving ROI for automation investments, enterprise transformation.
Evaluate and benchmark across organizations and processes using data and analytics that matter to your objectives. All at your fingertips.
The Heatmap dashboards are in three layers 1. analyze a function such as finance. 2. processes within the function and 3. process-specific analytics.
You can configure the heatmaps to cover the dimensions important to you. CI’s integrated data and analytics covering shared services (Center) and the business (Enterprise) means you have end-to-end visibility to resources, cost and performance of a process. No blind spots.
The Function Heatmap (picture above) allows you to analyze a function for focus, cost and agility using six different analytics. You can benchmark across your organization using the dimensions that matter to you such as business unit, division, region, country and entity. Or all of the above.
The Process Heatmap (below) enables you to analyze a specific process within a function. The heatmap gives you visibility to the size and cost of a process and the percentage for any part of the organization. Efficiency measures include volume per FTE, cost per transaction, labor cost analytics, % shared services and span of control.
The Process-Specific Heatmap is configured to connect the analytics measuring your objectives to analytics measuring the key drivers for that process. Across the columns you begin with the objectives, such as “Cost per Vendor Invoice” and “% Paid On Time” and see the connection to driver metrics such as “% PO”, “% Touchless” or Cycle Time.