The App

Insight about your organization you have never seen before

At your fingertips and available any time

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Three Integrated Modules

Center Connect

Your Global Business Services operations now have extensive and structured visibility to resources, cost and performance. Center Connect enables your global and regional shared services to drive improvements through internal benchmarking using metrics which allow you to drill down and around your organization. Data structures, metrics and dashboards are specifically designed for shared services. Outsourced? We cover that too.


This is how Global Business Services drives impact and business engagement

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Explore Your Organization by Dimension

Analyze your organization and processes using data and analytics in 12 different dimensions.



  • Center
  • Client
  • Function
  • Process
  • Sub-Process
  • Business Unit
  • Division
  • Region
  • Country
  • Location Type
  • Process Type
  • Global
  • Resource footprints and profiles
  • Labor cost and averages
  • Size / cost relative to size of the business (measured by revenue)
  • Process efficiency (volume per FTE, cost per transaction)
  • Degree of centralization
  • Span of control
  • Focus on business-driving activities vs transactional
  • Cost variability
  • Process specific metrics
  • Other KPI calculations
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Fast & Efficient Data Sourcing

Combining finely-tuned data sourcing methods and highly automated processes, you get complete visibility in days, not months. Robust data validation ensures compliance with your definitions and structures.


Internally benchmark your organization and processes using measures on focus, cost and agility. Identify which parts of your organization are leading and lagging. Augment your internal benchmarking using APQC industry-specific benchmarks.

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Targeting and Tracking

Set targets and define the actions required to close the gaps. In a single dashboard, see current and past performance, targets, benchmarks and actions all tracked over time.

Target Setting Heatmap

Drive informed targets using a commanding view across your organization and your processes.

Connect analytics to tell a story
Demonstrate your program impact
Formats and structures fit for purpose
Design what's important to you

PowerBI Integration

The Connected Insight Gateway connects to your PowerBI server or ours. CI’s data set is mirrored and available at your fingertips. Develop reports for specific roles, events, or programs.

Request a Demo

Contact us today for a personalized demo to see how Connected Insight can open up your organization.