The App

Insight about your organization you have never seen before

At your fingertips and available any time

Fast & Efficient Data Sourcing Dashboard Screenshot

Three Integrated Modules

Center Connect
Enterprise Connect
APQC

Center Connect

Your Global Business Services operations now have extensive and structured visibility to resources, cost and performance. Center Connect enables your global and regional shared services to drive improvements through internal benchmarking using metrics which allow you to drill down and around your organization. Data structures, metrics and dashboards are specifically designed for shared services. Outsourced? We cover that too.

Enterprise Connect

End-to-end visibility across your entire business. Data and analytics are structured to drive cost and performance improvement. Analytics are integrated with Center Connect to give you end-to-end visibility that incorporates resources and cost in your shared services organization by any dimension.

APQC

Seamless process integration with APQC. CI’s APQC module includes APQC’s Process Classification Framework which can be mapped to your own process definitions. Generate APQC submission data, and load APQC benchmarks. APQC’s external benchmarking is a valuable data point to augment your own internal benchmarking using CI dimensions.

This is how Global Business Services drives impact and business engagement

- Controller

Explore Your Organization by Dimension

Analyze your organization and processes using data and analytics in 12 different dimensions.

Dimension

Toggle

Analytics

Center
Client
Function
Process
Sub-Process
Business Unit
Division
Region
Country
Location Type
Process Type
Global

Resource footprints and profiles
Labor cost and averages
Size / cost relative to size of the business (measured by revenue)
Process efficiency (volume per FTE, cost per transaction)
Degree of centralization
Span of control
Focus on business-driving activities vs transactional
Cost variability
Process specific metrics
Other KPI calculations

Fast & Efficient Data Sourcing

Combining finely-tuned data sourcing methods and highly automated processes, you get complete visibility in days, not months. Robust data validation ensures compliance with your definitions and structures.

Benchmarking

Internally benchmark your organization and processes using measures on focus, cost and agility. Identify which parts of your organization are leading and lagging. Augment your internal benchmarking using APQC industry-specific benchmarks.

Targeting and Tracking Dashboard Screenshot

Targeting and Tracking

Set targets and define the actions required to close the gaps. In a single dashboard, see current and past performance, targets, benchmarks and actions all tracked over time.

Target Setting Heatmap

Drive informed targets using a commanding view across your organization and your processes.

See it now

PowerBI Integration

The Connected Insight Gateway connects to your PowerBI server or ours. CI’s data set is mirrored and available at your fingertips. Develop reports for specific roles, events, or programs.