Enterprise Transformation Apps + Consulting

Take bigger steps. Move faster. Be more effective.

Run smarter by using resource, labor cost and performance analytics across 11 different organization dimensions

The Platform

The Connected Insight platform is a cloud-based web app with two integrated modules that work together to give you end-to-end visibility.

Apps

  • Center Connect

    Your centralized support functions now have extensive and structured visibility to resources, cost and performance. Center Connect enables your global and regional shared services to drive improvements through internal benchmarking using metrics which allow you to drill down and around your organization. Data structures, metrics and dashboards are specifically designed for shared services.

  • Enterprise Connect

    Enterprise Connect gives you visibility across your entire business. Dashboards are structured to drive cost and performance improvement. Analytics are integrated with Center Connect to give you end-to-end visibility that incorporates resources and cost in your shared services organization.


Dimensions

Enterprise


  • Global
  • Business Unit
  • Division
  • Region
  • Country
  • Location Type
  • Process
  • Subprocess

Center


  • Global
  • Center
  • Center Client
  • Process
  • Sub-Process

Enterprise and Center each include three sub-modules that serve different purposes:

  • Explore

    View resource, cost and performance analytics for any dimension of your organization. In one place you can see the data you need to understand a particular part of your business.

  • Focus

    Structured analytics that allow you to internally benchmark your organization across a broad range of performance metrics and using multiple dimensions. Whether you are trying to optimize how you are using shared services, refocusing the organization or rationalizing your cost you have access to the insight you need. External benchmarks can be incorporated for additional insight.

  • Target

    The target dashboard includes your analytics and internal benchmarking, references to external benchmarks, and the actions you define to improve performance. The analytics serve as your ongoing scoreboard that connects progress in actions with progress in performance metrics.

Enterprise and Center, a Comparison

Enterprise
Center

Profile

Where are your resources? Where is your labor cost and how do averages compare?

Enterprise

Center

Process Efficiency

How efficient are you? What is your volume per resource or cost per transaction?

Enterprise

Center

Leverage

How are you using or not using shared services? How much is where?

Enterprise

Center

Calibrate

What is the size of the organization relative to the size of the business it is supporting?

Enterprise

Center

Rationalize

How broad is the footprint of your organization? What types of locations do they sit in? How variable is the cost?

Enterprise

Center

Refocus

Is the organization focused on driving the business and value added activities? Or transactional? Or controlling?

Enterprise

Center

Span of Control

What is your span of control and how does it compare?

Center

Center